We have all had the experience of calling a business that just can't seem to answer any of our questions. You ring the business with a simple request, but no matter how hard you try to get an answer, it just can't seem to escape the lips of the person on the end of the phone.
Most businesses will be asked similar questions time and time again. A good idea is to keep a list by the phone of answers to the most commonly asked questions. If the inquiry can't be answered using this list, there should be details of who can answer the question and the customer should either be put through to that person or told that they will be called back within a few minutes.
A big part of this customer satisfaction tip is the importance of listening and asking the customer a few simple questions. They may not be sure exactly what they want to know, but that is why they are contacting the business. Be patient and you can normally figure out what they need, and the inquiry can then be handled quickly and professionally.
A pet gripe of mine is when the person answering the call only half listens to you, then mutters something about putting you through to someone to whom you have to repeat the whole story, only to be told that you have been put through to the wrong person and you will have to be put back through to the receptionist to have your call transferred again. I normally use my fingers at this stage to press the disconnect button and look for the next business offering the same service or product.