If you own or manage a large business, this customer satisfaction tip may be applicable to your business. Sometimes larger organizations have interdepartmental communication problems that can affect customer service.
Cooperating with other departments can sometimes be a strain. I recommend that the entire customer service process be applied to the behind-the-scenes aspect of your business. Survey all departments to find out what problems they may be experiencing when it comes to carrying out their normal day-to-day activities. Are there particular problem departments that cause delays? Are there ways to improve communications and speed up the process of doing business?
Develop an internal marketing campaign that encourages each department to work together for the benefit of the business's customers. There really is no excuse for different departments not working together, but sometimes these situations just evolve.
If your customers deal with different departments in your business, ask them if they have problems with any specific department. Identifying these problem areas is an important first step in resolving them and moving towards better levels of service, both internally and directly to your customers.