An Outlaw's mystique appeals to the rebel in everyone. The more popular the Outlaw, the more difficult she is to those who are accountable for productivity and performance. To deal effectively with Outlaws, remember:
1. Be forewarned that adopting a "rules for rules' sake" position won't counteract the Outlaw's influence.
2. Enlist the Outlaw's help in streamlining your systems. She is good at recognizing procedures and rules that have outlived their usefulness.
3. Push creativity over compliance.
4. Hold town hall meetings to emphasize your openness to suggestions.
5. Create a rules-hashing team that includes the Outlaw.