Some businesses seem to struggle to process simple orders. This can be a source of constant aggravation for customers. Delays can be experienced, paperwork can be lost, mistakes can be made with paperworks and orders can be dispatched incorrectly. Sometimes there can be pretty grievances between departments. Perhaps the accounts department doesn't get on with the sales department, so processing of bills is given a low priority.
If you have identified that there may me an internal problem between departments, it needs to be sorted out quickly and with a minimum of fuss. The main aim of any business is to ensure that the customer is served promptly and efficiently and that any bickering between departments is kept away from the customer.
The last thing a customer wants to hear from the sales-person is how hopeless the dispatch department is and that their order will likely be filled incorrectly. Dirty laundry needs to be kept internal. Sometimes blaming another department is an easy way to hide a mistake made by a member of staff. It's easier to say that the order is wrong because someone in the factory made a mistake than to admit the order was taken incorrectly in the first place.
All that the customer expects is that their order or request for products or services is processed quickly and efficiently. If this simple task cannot be accomplished, all of the other customer service tips discussed in blog won't be of any use.