Writing a mission statement that outlines what your business thinks about customer service is an important step in the over-all commitment to customer service. A mission statement is a powerful document that puts your thoughts, goals and objectives into a kind of balance. For some reason, writing down these thoughts makes them more real.
A customer service mission statement is something that all employees should be familiar with. It should be put on the wall in a place where everyone can see it - staff, customers and suppliers alike. If you do this, you will be amazed at the comments that you will receive from these people.
A customer service mission statement only needs to be about a paragraph long. Here is our company's statement:
As a team of dedicated professionals our aim is always to treat our customers with the respect that they deserve. We acknowledge that they have chosen to give their business to us because they believe in us, a trust that we will always honor. We are committed to exceeding our customers' expectations and to delivering the highest quality of work possible. We will work with our customers and we will build long relationships that will span many years. We will grow through referrals from clients who have become firm believers in our commitment to customer service.
Take a few minutes and write your own customer service mission statement. Both you and your customers will benefit from it.